Each year J.D. Power conducts a research study to determine the best brands across a multitude of industries in the US. For the calendar year 2021, J.D. Power named Renewal by Andersen as the top company within the manufacturing segment of the US Windows and Patio Doors industry.
This marks the 2nd year in a row that Renewal by Andersen claimed the top spot in the J.D. Power study. Renewal by Andersen also tied for the highest ranking in the retail segment of the US Windows and Patio Doors industry, tying with Home Depot with a score of 87.6. You can see a break down of the top 10 window brands of 2021 according to this study here.
The 2021 U.S. Windows and Patio Doors Satisfaction Study was based on responses from consumers who either purchased windows or patio doors within the past 12 months. The company collected data from January through May of 2021.
Troy Barrow, President of Renewal by Andersen, commented, “This ranking is an honor for everyone who works at Renewal by Andersen. At every touchpoint, from start to finish, our employees are dedicated to ensuring all of our homeowners have the best home improvement experience they’ve ever had. We are incredibly grateful to our homeowners for choosing Renewal. Being recognized for outstanding customer satisfaction once in both the Retailer and Manufacturer segments by J.D. Power is a great achievement for the whole team. Being recognized two years in a row is an incredible honor.”
The J.D. Power Windows and Patio Doors Satisfaction Study is now in its 15th year and measures satisfaction among customers based on performance in multiple factors. The manufacturer brand segment measures satisfaction among customers based on performance in the following 3 factors: operational performance and durability; appearance and design features; and product warranty. The retailer segment of the study measures satisfaction among customers based on performance in the following four factors: installation; ordering and delivery; price; and sales staff & service.
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